Privacy and Pet Data

This page explains how Cambridge Tailhouse manages personal and pet-related data. It follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We respect privacy as part of professional conduct — not just as a legal formality.

Information We Collect

Basic contact information: name, phone number, and email address
Service details: visit times, addresses, and specific care instructions
Pet information: name, species, routine notes, health alerts, and vet contact (if provided)
Optional media: photos or check-in summaries shared only with the owner

Why We Collect It

We store and use this information solely to provide care services, manage schedules, and communicate about bookings. No data is sold, shared with unrelated companies, or used for unrelated marketing.

How Long We Keep It

Information related to active clients is kept securely while services are ongoing. Once a client relationship ends, records are retained for up to 12 months for reference or accounting purposes, after which they are securely deleted.

How Data Is Stored

Client records are stored in encrypted digital files accessible only to authorised members of the Cambridge Tailhouse team. Paper notes used during visits are shredded after being logged digitally.

Data Sharing

We only share data when legally required or when it is essential to provide the agreed service (for example, sharing vet contact details during a health emergency).

Your Rights

Under UK GDPR, you have the right to:

Access and request a copy of your stored data
Request correction of inaccurate information
Request deletion when data is no longer needed
Withdraw consent for non-essential data use
Complain to the Information Commissioner’s Office (ICO) if you believe misuse has occurred

Cookies and Tracking

We use minimal, non-invasive cookies to support website functionality. Full details are available on our Cookie Choices page.

Contact for Data Requests

To make a data request or ask about privacy handling, contact:

Cambridge Tailhouse
18 Mill Road, Cambridge CB1 2AD, England
Phone: 441 223 680 415
Email: [email protected]

All requests are acknowledged within 10 working days. Verification of identity may be required before sharing any personal information.

Policy Updates

This policy was last reviewed in October 2025. Updates are posted here, and significant changes are noted in service messages to clients. We recommend checking this page periodically for clarity.